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Assistant bots vs. traditional interfaces

If you go to a big retail store like Walmart to buy something, your natural instinct would be to ask one of the human assistants about what you are looking for and where in the store you can find it. In some cases you may even tap into the expertise of those assistants to get

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Conversations still drive engagement

We’ve long known the power of conversation — especially positive conversation. As humans, we crave attention, and conversations are one of the primary attention vehicles. This is true throughout all aspects of our lives. A conversation helps us learn new things, gives us knowledge and the necessary confidence to take decisions. The art of conversation

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January 2025
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